Essential details
Send only what is needed to understand the issue.
When information is involved
Reading ordinary pages does not require entering an identity into an account form on this site. Sending an email delivers your sender address, subject, message and attachments to the mail system. Avoid including unnecessary personal information.
A page name and error description can help explain a question and preserve context. Passwords, one-time codes, full identity documents and financial secrets are unnecessary. If already sent, do not repeat those secrets in a follow-up.
Browsers and email providers have their own storage and technical behaviour. This notice does not claim a specific cookie inventory, analytics configuration or fixed deletion period. Contact us with the relevant context for a specific storage or information question.
Minimise information in a contact request
Check attachments
Mask numbers, codes and private details in screenshots.
Make the request clear
Refer to an earlier subject and date instead of repeating secrets.
Information-related requests
Email [email protected] with privacy questions, corrections or requests concerning an earlier message. Include its date and subject. Do not volunteer new sensitive documents to establish identity; ask about the process and applicable limitations first.